Delivery, changes & aftercare
From confirming your design to adjusting the fit, speak with your Wuyue tailor whenever you need help. Keep your order reference so we can find your details.
Shipping and taxes
The minimum order is $299 in items. Orders below this amount cannot be submitted. Shipping is included for eligible orders. The minimum applies to the combined items subtotal, including quantities and matching shirts. Taxes, including import duties, are included in your final agreed order amount. You only pay the agreed order amount. Your tailor confirms the final total before sending your PayPal invoice.
After payment and confirmation of your tailoring details, making your suit normally takes about 2 weeks. Courier delivery usually takes about 1 week after dispatch. These are estimates; if you need your suit for a wedding or another fixed date, speak with us before paying.
Changes and cancellations
You can cancel your order for a full refund any time before we start cutting your fabric. To change your fabric, style or measurements, contact us as soon as possible. We will confirm any change to the price or delivery estimate with you before proceeding.
Once cutting has started, changes or cancellation may no longer be possible. Contact your tailor so we can review the stage of production and discuss the available options.
Help with local alterations
If your suit needs a fit adjustment, contact us before having it altered locally. Share your order reference, details of the fit and a quote from your local tailor. We will review the proposed work and agree our contribution with you in advance. Keep your receipt so we can reimburse the agreed costs after the alteration.
Free lifetime alterations in Shanghai
Bring your Wuyue garments to our Shanghai shop for free lifetime fit adjustments, within what the original fabric, seam allowance and garment construction allow. This service does not include replacing the fabric, changing the overall design or making a new garment.
If you would like to send a garment to Shanghai instead of visiting, contact us first. Shipping arrangements and costs must be agreed separately before you send it.
If we have made a mistake
If we confirm a mistake in the making of your garment, we will take responsibility for putting it right, including the necessary shipping costs. We will agree a suitable solution with you, such as an alteration, remake or refund, depending on the issue.
Speak with your tailor
Contact us on WhatsApp or email hi@wuyuebespoke.com. You can also visit Shop 256, South Bund Fabric Market, 399 Lujiabang Road, Shanghai.
These policies do not affect your applicable statutory consumer rights.